Growth is exciting—until it’s not. In healthcare, scaling too fast without solid infrastructure can lead to disaster. Patient care suffers, teams burn out, and regulatory cracks begin to show.
I’ve seen this firsthand. At one point, Jay Bhaumik’s Texas Star Pharmacy was growing rapidly, and they were tempted to expand locations quickly. Instead, they paused. They invested in training, upgraded systems, and designed workflows that could handle double the volume—before the volume actually hit.
The same goes for startups. Scaling tech without thinking about support, onboarding, or system redundancy is a recipe for churn and frustration.
Growth is great—but only if your foundation can carry it. Entrepreneurs must scale with intention. Focus on depth before breadth. That’s how you protect your mission—and your people.
I've lived this firsthand. As the founder and CEO of Texas Star Pharmacy and a healthcare tech entrepreneur, I’ve experienced the adrenaline rush of scaling. But I’ve also seen how chasing growth without structure can strain teams, dilute care quality, and create chaos. In this industry, you don’t just grow for growth’s sake—you grow to serve better. And that takes strategy, discipline, and vision.
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